Hard to get a fix
Just about every professional journalist under the sun will tell you that accuracy and transparency in news reporting are essential to a media organization’s credibility. It would seem to follow, then, that most newsrooms would make tracking and correcting errors a priority — particularly in the digital age, in which they have unprecedented capability to interact with the public. But that’s not at all the case right now. Over at MediaBugs, Scott Rosenberg and I have just published our first major report on the state of corrections practices across the Bay Area news media. What we found will not boost public confidence:
The results of MediaBugs’ first survey of Bay Area media correction practices show that 21 out of 28 news sites examined — including many of the region’s leading daily newspapers and broadcast news outlets — provide no corrections link on their websites’ home pages and article pages. The websites for 17 of the 28 news organizations examined have no corrections policy or substantive corrections content at all.
Sites that do offer corrections-related content frequently make it relatively difficult to find: It is located two or three obscure clicks into the site, or requires visitors to use the site’s search function. Once located, the corrections content is, in most cases, poorly organized and not easily navigated.
In the above report, you can see the specific rundown for most major news outlets headquartered in or regularly covering the Bay Area (including some major national outlets). We’re not just looking to highlight these problems; we also hope to encourage news organizations to fix them — and the good news here is that the necessary improvements are pretty easy to make. To that end, we’ve also published a companion piece outlining best practices in error reporting and corrections.
Also see Scott’s excellent post over at MediaShift Idea Lab for more insight into why news sites have stopped short in this realm — and where we think they should be headed, most ambitiously. (Nutshell: Adding a “Report an error” button as a standard feature on every news page online. The promotion of which is a project in our pipeline.)